Help & FAQ

Question 1

How do I find a business?

Accepted Answer

You can search for businesses in several ways: Select a service category and your city Use search to type what you need Browse profiles, reviews and galleries before contacting a business

Question 2

How do I contact a business?

Accepted Answer

On each business's profile you can find contact information - phone number and/or the ability to send a message through the app. Click the "Send message" button or call directly.

Question 3

How do I leave a review?

Accepted Answer

After using a service, open the business's profile in the app and click "Leave a review". Rate the service from 1 to 5 stars and write about your experience. Reviews help other users find quality businesses.

Question 4

How do I report a problem with a business?

Accepted Answer

If you had a bad experience or suspect fraud, you can report the business using the "Report" option on their profile. Our team will review the report and take appropriate action.

Question 5

Does Košnica guarantee the quality of services?

Accepted Answer

No. Košnica is a classifieds site that connects users with businesses. We do not provide services directly and cannot guarantee quality of work. We recommend reading reviews from other users and being careful.

Question 6

Does Košnica verify businesses?

Accepted Answer

No. We do not verify the identity, qualifications or licenses of businesses. Presence on the platform does not represent our recommendation. Always ask for relevant permits and licenses from the business directly.

Question 7

How do I delete my account?

Accepted Answer

You can delete your account in the app settings under "Deactivate Account". For permanent data erasure, contact us at

Question 8

What types of businesses can advertise on Košnica?

Accepted Answer

Košnica is a services platform. All businesses that provide services are welcome — from craftsmen and hairdressers to developers and designers. Selling physical products (including MLM / network marketing) is not allowed. Made-to-order products (e.g. leather wallets, custom furniture) are allowed because they are craft services.

Question 9

How do I create a profile?

Accepted Answer

Download the Košnica Biz app and follow these steps: Register with your email address Enter basic information about your business Choose a category and location Add description, photos and working hours Publish your profile

Question 10

How much does advertising on Košnica cost?

Accepted Answer

A basic profile is free and appears in search without charge. Some advanced features for greater visibility are paid.

Question 11

How do I reply to a user's message?

Accepted Answer

When a user sends a message, you'll receive a notification in the app. Open the "Messages" section to see all conversations and reply. Faster responses increase your chances of getting the job.

Question 12

How do I manage reviews?

Accepted Answer

You can view reviews on your profile. You cannot delete or modify user reviews, but you can report reviews that violate the rules (e.g. fake reviews, insults). The best way to have good reviews is to provide quality service.

Question 13

How do I report a fake user?

Accepted Answer

If you suspect a user is fake or violating the rules, use the "Report" option in the conversation or contact us at

Question 14

How do I deactivate (delete) my business profile?

Accepted Answer

You can deactivate your account in the Košnica Biz app settings under "Deactivate Account". Your business listing will be hidden, and reviews and messages will be anonymized. You can reactivate your account by logging back in — your business profile and data will be restored. If you just want to temporarily pause, you can hide your profile instead of deactivating it.

Question 15

What is Košnica?

Accepted Answer

Košnica is a platform that connects people with local businesses in Serbia. Whether you need a plumber, hairdresser, nanny or tutor - on Košnica you can find a business in your city.

Question 16

Who is behind Košnica?

Accepted Answer

Košnica was started by a couple from Serbia through their company Gradoid DOO. You can learn more on our About us page.

Question 17

How do I contact support?

Accepted Answer

You can contact us via email at We aim to respond within 24 hours.

Question 18

How is my data processed?

Accepted Answer

We process your data in accordance with data protection laws. You can find all details in our

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